I signed up for a trading account on Kcex, a cryptocurrency exchange that promised a $50 bonus just for completing identity verification. I went through all the required steps and received that first $50 without issue. Then, they advertised that I could earn an additional $50 bonus by sharing a promotional post about Kcex from my X (formerly Twitter) account.
I followed every instruction exactly as stated and shared the post, but the second $50 bonus never arrived. Every time I contact customer support, they stall, deflect, or make excuses, but the bonus is still missing. This feels like nothing more than a bait-and-switch tactic.
To make matters worse, I decided I wanted to delete my account, but even that has been a nightmare. They keep asking for emails and documents, which I’ve already submitted, and yet my account still hasn’t been deleted. I feel misled and completely ignored.
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