I completed full KYC verification on Kcex, including submitting my ID and phone number, to qualify for the $50 new user bonus. Despite meeting all the listed requirements, my bonus was revoked without any proper explanation. The only response I received was that a “risk has been detected”—with no further details provided.
When I contacted live support to ask for clarification, they offered no justification and abruptly ended the conversation when I pressed further. Even after I explained that no other exchange has treated me this way, they still refused to provide any reason and said they couldn’t explain the decision.
I find this highly unacceptable. Misleading users with false bonus promises and then canceling them with vague accusations is not only unethical—it violates consumer rights. I fulfilled every condition asked of me, and there is no valid reason to label my account as a risk.
I do not accept any liability for whatever “risk” Kcex claims without evidence, especially after handing over my personal information. I demand the return of my promised bonus and my full user rights. If this issue isn’t resolved, I will escalate it through official complaint channels. Kcex must take responsibility and address this issue transparently.
I signed up for KCEX after seeing multiple promotions promising a KYC bonus for new users. I followed all the instructions, submitted my personal information, verified my identity, and completed the KYC process exactly as described. However, after doing everything required, they suddenly stated I “d...
Kcex promotes itself with the promise that new users will receive a $140 bonus after completing registration and identity verification (KYC). I followed every step carefully—submitted my documents, completed KYC, and even received confirmation that my account was verified. But instead of receiving t...
I registered with KCEX after seeing the promotional offer that promised a signup bonus. Like many others, I followed all the steps exactly as instructed, including verifying my identity. However, once the process was complete, the bonus was never credited to my account. When I contacted support, the...
I completed all required identity verification steps on KCEX, including submitting documents and confirmations. Everything seemed fine at first, but shortly after using the platform and depleting my bonus balance through trading, I received an error message. My account was suddenly restricted, and I...
I registered on Kcex specifically to claim the new user bonus, only to be hit with a vague “You did not pass risk control” message during the process. This warning prevented me from receiving even the most basic promotional reward, despite having completed identity verification (KYC) without issue. ...
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