I purchased a digital product from them on April 13, 2023, and requested a return soon after. Despite the legal period for returns having expired, I have still not received my refund. Kaspersky Turkey claims that the money has been returned, but Ziraat Bank says they did not forward the refund. This situation has caused me a lot of frustration and inconvenience. I trusted Kaspersky to handle my return and refund promptly and efficiently. However, it seems that they have failed to do so, leaving me in a difficult situation. I cannot recommend Kaspersky Turkey to anyone, as their customer service is unreliable and unprofessional. They have failed to meet my expectations, and I would not recommend their services to anyone. Please, rectify this situation, do sth to provide me with the refund that I am owed.
On August 22, 2024, I purchased a 2-year Kaspersky Premium subscription for 1 device. The same day, I decided to request a refund and contacted technical support to start the process. Initially, I was told that the refund would be processed within 5-7 business days. After that period passed, they ch...
I would like to bring to your attention that, despite the approval of my return request for the purchase I made on November 14, 2023, with Order No: 405-4288505-505****, the promised refund within 7-10 days has not been processed. In my conversations with customer service, I was informed that the re...
On November 3, 2023, I purchased Windows 11 Pro for 6,299 TL from Microsoft's Turkiye own page, and the KEY did not arrive in my e-mail for days, and it appeared that the order was pending. When I called customer services, I was told that it was related to the bank where the money was authorized, so...
I'm really unhappy that I haven't received the product I bought on May 24th, 2023, and it's taking longer than expected. I've been waiting for a solution despite many promises and calls, but I still haven't gotten any help. I'm really frustrated and disappointed with how unprofessional the Karcher o...
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