Order Date: 06/29/2024 | Order Number: 85368630. We purchased a Karcher WV6 Plus Window Cleaning Robot as a wedding gift, which was delivered on 07/01/2024 with the SAS number 85368630 and its invoice. Upon opening the package, we noticed that the robot's rubber was leaving marks on the glass. We sent the robot to the service center in Ankara on 07/30/2024, Service Number: CAS-3433351-J3Z6. Today is 09/11/2024, and we haven't received any updates or communication. It is disappointing that a reputable brand like Karcher has not replaced or returned the robot after all this time. In my eyes, the brand has completely lost its reliability. I would advise others to think carefully before purchasing products from this brand.
I previously sent my Karcher pressure washer to the Istanbul service center due to issues with water leakage and inconsistent pressure and noise levels. After numerous long waits on phone calls, exceeding the legal response time, and even lodging a complaint on the platform, I finally received a res...
I purchased a Karcher RCV5 robot vacuum cleaner on July 2, 2023. In April 2025, the device malfunctioned and was sent to the authorized service center. It was received by the service on April 11, 2025, and I was informed that it would be returned within 20 business days. However, as of today, May 21...
On August 3, 2024, I purchased a Karcher VC 6 Cordless Vacuum Cleaner after being persuaded by a product promoter. Unfortunately, the product turned out to be defective, and I’ve had no luck getting support from Karcher’s Istanbul service center. Every attempt to find a responsible representative ha...
On October 21, 2023, I purchased a Karcher RCV3 robot vacuum from Media Markt for ₺14,000. For the past three months, the device has had serious problems with mapping and cleaning functions, and the issue occurs during every cleaning attempt, making the product unusable. I have already sent the vacu...
About a month and a half ago, I purchased a Karcher WV6 glass cleaning device from an authorized Karcher dealer. I bought the product to make window cleaning easier, but instead, it has done the exact opposite. Every time I use it, it leaves rubber marks and streaks on the glass. I’ve tried cleaning...
Comments