On October 21, 2023, I purchased a Karcher RCV3 robot vacuum from Media Markt for ₺14,000. For the past three months, the device has had serious problems with mapping and cleaning functions, and the issue occurs during every cleaning attempt, making the product unusable. I have already sent the vacuum twice to the Istanbul service center, but both times it was returned with vague reports such as “part replaced and pictures checked,” claiming there was no problem. The issues, however, were never resolved. When I contacted customer service to request a replacement or refund, I was told that “the decision belongs to the service,” but the service has provided no real solution either. Today, I had to open another service request while my frustration continues. The device is still under warranty, and I live in Denizli. My invoice number is 7D42023000036858. I demand either a product replacement or a full refund, and I request that my grievance be resolved immediately.
On October 25, 2023, I purchased the Kärcher RCV3 Robot Vacuum at the Media Markt store. Despite considering another brand, I chose this brand and model based on the sales advisor's recommendation. We inquired about obtaining support in case of service issues. The sales advisor who assisted us prov...
I bought the Karcher RCV3 robot vacuum in May 2024, and it worked perfectly for months. It created maps, divided rooms, followed app commands, and had great suction power. However, on August 20, 2024, I noticed a serious issue. The vacuum started going outside the mapped areas, repeatedly cleaning t...
I bought a Karcher RC 3 robot vacuum from the Media Markt store on November 11, 2023. Just a week later, it started speaking Chinese, couldn't update its app, and couldn't do quick mapping. The store said they would let me exchange it, but it turns out they didn't have the product in stock at any of...
On 07.05.2025, I returned my Karcher brand vacuum cleaner to Media Markt, where I originally bought it, under the extended warranty. On 30.05.2025, I received a message on my phone stating that my upright vacuum cleaner had been repaired. I went to Media Markt to pick it up, but they said the vacuum...
I purchased the Karcher RCV 5 robot vacuum on October 12, 2024. I used it a few times and noticed it left dirt in many places. When I checked the areas it mopped, I could still feel dust when I wiped with my hand. I reported this issue to the store where I bought it, and they asked me to bring it in...
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