I previously sent my Karcher pressure washer to the Istanbul service center due to issues with water leakage and inconsistent pressure and noise levels. After numerous long waits on phone calls, exceeding the legal response time, and even lodging a complaint on the platform, I finally received a response. They claimed that the repairs were completed and the faulty part was replaced. However, since I don't frequently use the machine, I only realized the issue had recurred when I needed it again.
I contacted Karcher and was instructed to package my machine and the faulty part. According to a message from shipping company, my machine was delivered to Karcher on August 7, 2024, at 13:15. Despite the legal timeframe for repairs having passed by last week, I received no updates or feedback. When I called Karcher myself, I was told that someone would get back to me, but no response followed.
I'm reaching out because, as you're aware, repairs and replacements have a 6-month warranty. I expect my machine's issue to be resolved promptly without losing my rights, as I trusted the reliability of the global Karcher brand. I urge you to resolve my problem as soon as possible; otherwise, I reserve my rights to escalate the matter through media and social platforms by September 10, 2034.
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