I placed an order with order number 0084503406, and my items were delivered by courier on July 21, 2023. The Karcher VC 7 Yourmax Upright Vacuum (1.198-700.0) appears to be faulty among the products. Despite numerous attempts to contact customer service at 0850 288 30 00, I am unable to reach an operator. Strangely, while waiting in line, my position changed from 2 to 4 for no apparent reason. The problems with the vacuum are concerning: When I hang the vacuum on its wall-mounted stand, it does not charge. To begin charging, I must unplug the cable from the charger and reconnect it to the battery. The power trigger stops working after a few hours (around 2-3 hours) of inactivity. To reactivate it, I must remove and reattach the battery. I need a replacement for the defective product right away, but I'm having trouble finding a responsive and helpful representative. I bought the vacuum as part of a two-item campaign, and I insist on a working upright vacuum as a replacement. Please provide an immediate solution and return my calls!
We bought the Karcher VC 4s Cordless Plus cordless vertical vacuum cleaner on December 14, 2021. We ordered it from the Karcher website, and our order number is 3620385175. The device has been turning off by itself after 3-4 seconds in the lowest mode for more than two months. This happens even when...
I made the unfortunate decision to purchase a Karcher VC7 vacuum cleaner, and since then, I have had to send it to the service center five times. On its latest return, the device couldn't even last two minutes before the battery died. I sent it back once again, and they assured me that Yurtiçi Kargo...
I purchased a Karcher RCV5 robot vacuum cleaner on July 2, 2023. In April 2025, the device malfunctioned and was sent to the authorized service center. It was received by the service on April 11, 2025, and I was informed that it would be returned within 20 business days. However, as of today, May 21...
I purchased a Karcher RCV5 robot vacuum on 02.07.2023. In April 2025, I had to send it to service due to a malfunction. The product was received by the service center on 11.04.2025, and I was told it would be repaired and returned within 20 business days. However, it’s now 21.05.2025— over 40 days l...
On February 28, 2025, I delivered my Kärcher VC 6 Cordless upright vacuum cleaner, which had a body detachment issue (photos attached), to the Kärcher branch in Ümraniye, located on the Anatolian side, along with a technical service report. On March 1, 2025, I was informed through customer service t...
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