5
Samet is very satisfied with the result
Resolved

Karcher VC 7 Yourmax Vacuum Troubles

profile
July 25, 2023 11:52 am
56
Samet's Thank You Message
“The relevant brand replaced the product and sent a new one. They also provided a gift voucher. Thank you...”

I placed an order with order number 0084503406, and my items were delivered by courier on July 21, 2023. The Karcher VC 7 Yourmax Upright Vacuum (1.198-700.0) appears to be faulty among the products. Despite numerous attempts to contact customer service at 0850 288 30 00, I am unable to reach an operator. Strangely, while waiting in line, my position changed from 2 to 4 for no apparent reason. The problems with the vacuum are concerning: When I hang the vacuum on its wall-mounted stand, it does not charge. To begin charging, I must unplug the cable from the charger and reconnect it to the battery. The power trigger stops working after a few hours (around 2-3 hours) of inactivity. To reactivate it, I must remove and reattach the battery. I need a replacement for the defective product right away, but I'm having trouble finding a responsive and helpful representative. I bought the vacuum as part of a two-item campaign, and I insist on a working upright vacuum as a replacement. Please provide an immediate solution and return my calls!

Samet
Samet
December 20, 2023 9:10 am

The relevant brand replaced the product and sent a new one. They also provided a gift voucher. Thank you...

profile-icon
To be able to comment, or .

Comments

Be the first to comment

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

Similar Complaints

1
İbrahim is completely dissatisfied with the result

Bad Service and Support for Karcher VC 4s Cordless Plus Vacuum

profile
İbrahim
November 24, 2023 3:34 pm
31

Karcher VC7 Vacuum Constant Servicing and Frustrating Customer Support

profile
Hanife
July 12, 2023 11:37 am
65

Unacceptable Delay From Karcher – Replacement Product Requested

profile
May 21, 2025 9:28 pm
-
1
Ceren is completely dissatisfied with the result

I’ve Waited 40 Days for My Karcher RCV5 Repair

profile
May 21, 2025 9:21 pm
1
1
Zafer is completely dissatisfied with the result

Kärcher Left Me Waiting for Weeks With My Faulty VC 6 Cordless Vacuum

profile
April 04, 2025 11:02 am
28
Kärcher Left Me Waiting for Weeks With My Faulty VC 6 Cordless Vacuum
Kärcher Left Me Waiting for Weeks With My Faulty VC 6 Cordless Vacuum
Kärcher Left Me Waiting for Weeks With My Faulty VC 6 Cordless Vacuum
Report a Similar Issue