I made the unfortunate decision to purchase a Karcher VC7 vacuum cleaner, and since then, I have had to send it to the service center five times. On its latest return, the device couldn't even last two minutes before the battery died. I sent it back once again, and they assured me that Yurtiçi Kargo would come to collect it within five business days. However, Yurtiçi Kargo only showed up on the last day. The problem-solving process has now exceeded 20 business days, and to make matters worse, Karcher claims they never received the product that was delivered to them on June 7th. The customer service department has been unresponsive, with wait times of 32 and 25 minutes during my last calls. The product is of poor quality, and the customer support has been subpar. I've tried contacting them via email, live chat, and various other channels, but to no avail. Dealing with Karcher has become a regrettable experience!
I bought the Karcher VC6 stick vacuum in November, and within just 6-7 months, the battery stopped charging. Even the cheapest brands made in the Far East don’t fail this quickly, but the Karcher battery broke down, and I had to stop using the vacuum. I contacted Karcher service, but reaching them w...
In March, I purchased a Karcher VC 7 Cordless vacuum from Vadi Karcher (Tarlacılar Ev Gereçleri San.) for ₺20,000. Since the day I bought it, the product has not been working—it only shows a red light and gives an error. Because it is under warranty, I opened a service request in March. Twice I was ...
Karcher returned my vacuum cleaner, which I purchased from Turkey on 07.02.2024, within the legal period, even on the same day, and although I was told in my conversation with the customer support unit that my refund would be made within 7-10 business days, I still have not received a refund in this...
Last year, I purchased a Karcher V7 vacuum directly from Karcher’s official website, paying around ₺12,000–₺14,000. From the moment it arrived, I have been dissatisfied with its performance. The suction power is extremely weak—barely stronger than a small handheld vacuum—and it only manages to colle...
On August 3, 2024, I purchased a Karcher VC 6 Cordless Vacuum Cleaner after being persuaded by a product promoter. Unfortunately, the product turned out to be defective, and I’ve had no luck getting support from Karcher’s Istanbul service center. Every attempt to find a responsible representative ha...
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