I purchased the Kärcher FC 7 Signature Line on April 15, 2025, and by July 21, the device already stopped drawing water due to a malfunction. Since I bought this floor cleaner specifically for a summer house, I only used it four or five times total, and I was extremely careful to follow all instructions. I didn’t even use regular tap water to avoid calcification or clogging.
Despite this limited and cautious use, the machine failed. When I searched online, I found many other users facing the same exact issue, and most noted that the same defect kept recurring even after repairs. I contacted customer service, and all they offered was a repair, which I don’t accept. This is a 3-month-old product, barely used, and I do not want to risk it breaking down again after repair.
To make matters worse, on July 25, I repeatedly contacted customer service to obtain a copy of my invoice. After several calls, they sent me the wrong invoice, and despite following up twice more, I still haven’t received the correct one.
At this point, I am starting to question whether this is intentional negligence. You sold me a defective product and now you’re also withholding my invoice, which I need to proceed with a proper complaint. I demand a full refund or a brand-new replacement—not just a temporary repair. Please take accountability and fix this promptly.
In August 2021, I bought a Karcher FC7 Cordless Floor Cleaner from your website. I had previously purchased a Pressure Washer and Steam Cleaner from Karcher, a brand I trusted and always recommended. Unfortunately, my experience with the FC7 was underwhelming. The equipment has broken down twice in ...
I purchased a Karcher FCV3 wet and dry upright vacuum cleaner from Teknosa on 01.12.2025. From the very first day, at every use during the self-cleaning phase, the device overflows water both into the stand and outside of it. This situation makes it impossible to use the product in a healthy way and...
Hello, I purchased a Karcher SC3 Deluxe steam cleaner and started having issues just one day after using it. The device showed a “filter error” warning, but it temporarily disappeared after unplugging and plugging it back in. I figured it was a minor glitch. However, less than a month later, the sam...
On March 15, 2025, I purchased a Kärcher T7/1 professional vacuum cleaner. Shockingly, after just a month and a half of use, the hose started to unravel and the plastic components began to fall apart. On June 12, I contacted customer service, and the product was picked up with service request number...
My Karcher FC7 product has malfunctioned for the second time within the warranty period. I sent it to the service center using the home pick-up service on June 3, 2024. Despite more than three months passing, I haven't received any updates. In August, I contacted Karcher customer service to inquire ...
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