On October 20, 2025, I purchased a Karaca Hatır Neo Inox Turkish Coffee Machine from Karaca Store. When the product arrived on October 25, I opened the box, which came in Karaca-branded packaging, and noticed that it had been opened and resealed multiple times, with visible tape marks and punctures. There were also stains on the inox side panel and inside the coffee pot, suggesting the product had been previously used and returned. I immediately contacted Karaca customer service and explained the situation, but they told me to contact Pazarama since I bought it through their platform. I called Pazarama the same day, reported that the product appeared used, and requested an exchange. They said they would contact Karaca and get back to me. Despite repeated follow-ups, I was told each time that Karaca had not responded. Finally, on November 6, 2025, Pazarama informed me that since they had received no response from Karaca, they couldn’t process an exchange, but I could return the product if I hadn’t used it. However, if I return the product without an exchange, I’ll lose the reward points used for the purchase, causing further inconvenience. I paid ₺2,264 in total for the product, including a two-year extended warranty, using my credit card. I still have the warranty document and invoice. I expected a brand-new, unused product but received one that had clearly been used, and my exchange request remains unanswered. I request an exchange for a new, unused product and expect my issue to be resolved properly to prevent such incidents from happening again.
We bought the Karaca Hatır Plus Mod 5 in 1 Talking Coffee Machine. It's currently priced at 6,999 TL on their website. Shortly after our purchase, the talking feature stopped working. We took it back to the store, and they returned it to us 47 days later. Two months later, the talking feature stoppe...
On October 26, I purchased a Karaca Hatır Neo coffee machine for ₺2,380, and when I used it for the first time on October 29, the handle came off in my hand. I immediately went to the store to request an exchange, but they refused to help, so I shipped the product back and requested a refund. Althou...
I purchased the Karaca Hatır coffee machine with a water tank from a Karaca store, and I have been experiencing problems with it since the first day. While brewing, it sometimes suddenly shows the “ready” warning, but the coffee is lukewarm. Usually, it works fine for about 5 times, but on the 6th o...
I purchased the Karaca Baristaroma A5 coffee machine from the Karaca app store, and due to a malfunction, I delivered it to the authorized Karaca service center in Ordu. Since the product couldn't be repaired there, it was sent to the main service center, which also declared it irreparable and decid...
I purchased a Karaca coffee machine online on November 25, 2023, but it has already malfunctioned twice. The machine sometimes works, sometimes doesn’t, and often fails to brew coffee at all. I took it twice to the Osmaniye local service center (Emin Elektronik), but the issue was never properly fix...
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