1
Duygu is completely dissatisfied with the result

Karaca Hatır Neo Coffee Machine Handle Broke On First Use - No Refund

profile
Duygu
November 20, 2025 1:45 pm
4

On October 26, I purchased a Karaca Hatır Neo coffee machine for ₺2,380, and when I used it for the first time on October 29, the handle came off in my hand. I immediately went to the store to request an exchange, but they refused to help, so I shipped the product back and requested a refund. Although nearly three weeks have passed since my application with the code SRV-990132-v4n5j, I have received no response, and reaching customer service is almost impossible—when I finally got through once, they only told me to wait. Despite the machine failing on first use and having a two-year warranty, neither the store nor customer service provided any support, and I urgently request a refund as I am extremely dissatisfied with Karaca’s after-sales service and approach to customer satisfaction.

profile-icon
To be able to comment, or .

Comments

Be the first to comment

Similar Complaints

1
Mahmut is completely dissatisfied with the result

Karaca Sent Me a Used Neo Inox Coffee Machine

profile
Mahmut
November 07, 2025 9:50 pm
7
Karaca Sent Me a Used Neo Inox Coffee Machine
Karaca Sent Me a Used Neo Inox Coffee Machine
Karaca Sent Me a Used Neo Inox Coffee Machine
Karaca Sent Me a Used Neo Inox Coffee Machine
+2
karaca-sent-me-a-used-neo-inox-coffee-machine-1.jpg
1
Aylin is completely dissatisfied with the result

My Coffee Machine Keeps Failing Despite Many Repairs

profile
Aylin
September 22, 2025 3:52 am
12
1
Hakan is completely dissatisfied with the result

Recurring Malfunction and Warranty Issue with Karaca Tea Maker

profile
Hakan
September 06, 2025 1:17 pm
10
Recurring Malfunction and Warranty Issue with Karaca Tea Maker
1
Talat is completely dissatisfied with the result

I Still Have Not Received My Baristaroma A5 Refund From Karaca

profile
Talat
June 17, 2025 2:13 am
13

Karaca Coffee Machine Keeps Breaking—Service Didn’t Fix It

profile
Ahmet
December 06, 2024 2:12 pm
-
Report a Similar Issue