Dear Karaca, I am writing to formally express my dissatisfaction with my recent experience with Karaca. On September 1, 2024, I purchased a 24-piece dinner set through your sales system, which indicated that the items would be shipped via your logistics service. Unfortunately, when I received the shipment, I discovered that 5 pieces were broken. About a week later, I visited the Karaca store at Hilltown AVM and requested replacements for the damaged items. The store staff assured me that the new items would be shipped via cargo, and they took down my details. However, it has now been approximately 40 days since that visit, and I am still waiting for the replacements to arrive. Furthermore, I have been unable to reach the store by phone, as calls go unanswered. The call center’s automated system also lacks the option to speak with a representative, which has made resolving this issue even more difficult. This experience has been incredibly frustrating, and I have never encountered such poor service from a company before. I hope this matter will be escalated, and I expect a resolution promptly. Thank you for your attention to this matter, and I look forward to your swift response.
I canceled my Karaca order (Order No: 73378006) on November 4, 2024, but the company has yet to process the cancellation or issue my refund. Despite repeated attempts to resolve the issue, my payment has not been returned to my credit card. Today is December 6, 2024, and I have been waiting over a m...
I bought a 56-piece dinner set for 12 people from Karaca store at Karaman Park AVM, but unfortunately, they sent me a faulty product. It's been a month since I requested a refund or exchange, but unfortunately, they still haven't sent our product back. Do you not feel any shame? I noticed that you h...
In August, I purchased a Fine Pearl dinnerware set from the Karaca store at and my invoice number is 1992025000009108. Even though months have passed since my order, my product has still not been delivered, and I paid ₺25,000 at the time of purchase. I contacted the store and customer service multip...
On 13.02.2025, I purchased Karaca's 152-piece Stream Gold wedding package. There were three defective products in my order. I delivered the defective items to the store. Two of them were shipped to my address, but one of my products has been missing for two months. Since the day I made the purchase,...
On 12.11.2025, I placed an online order with the number 93098616. During the purchase, it was stated that the product would be shipped within 2 days, so I expected to receive it within 5 days at the latest. However, more than 10 days have passed and my order still has not been delivered. Not only wa...
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