On 12.11.2025, I placed an online order with the number 93098616. During the purchase, it was stated that the product would be shipped within 2 days, so I expected to receive it within 5 days at the latest. However, more than 10 days have passed and my order still has not been delivered. Not only was the promised timeframe not respected, but no satisfactory update was provided about the delay either. I tried to explain my issue through Karaca’s so-called support line, but the communication process was extremely unprofessional. The representatives I spoke with seemed completely unaware of the situation or how the company operates, and they gave no impression that they genuinely cared about helping customers. I had to wait more than an hour for a simple four-line conversation, with each of my messages being answered after 20–30 minutes. In the end, no concrete solution was offered—just a waste of my time and energy. I expect a company that keeps its promises, respects its customers, understands its own processes, and genuinely aims to solve problems. I request that my order be shipped urgently, that an explanation be provided regarding the delay and communication issues, and that the necessary steps be taken to prevent this type of inconvenience from happening again.
I placed an order through the Karaca app, expecting two boxes as part of my purchase. However, only one box was delivered, even though two barcodes were attached to the single box, and both are marked as delivered in the system. This is unacceptable. I have tried multiple times to contact your custo...
I canceled my Karaca order (Order No: 73378006) on November 4, 2024, but the company has yet to process the cancellation or issue my refund. Despite repeated attempts to resolve the issue, my payment has not been returned to my credit card. Today is December 6, 2024, and I have been waiting over a m...
On 13.02.2025, I purchased Karaca's 152-piece Stream Gold wedding package. There were three defective products in my order. I delivered the defective items to the store. Two of them were shipped to my address, but one of my products has been missing for two months. Since the day I made the purchase,...
Dear Karaca, I am writing to formally express my dissatisfaction with my recent experience with Karaca. On September 1, 2024, I purchased a 24-piece dinner set through your sales system, which indicated that the items would be shipped via your logistics service. Unfortunately, when I received the sh...
I am writing to express my deep disappointment and frustration with the handling of my recent order placed with Camper. I placed the order a staggering 25 days ago, and despite repeated attempts to seek information on its status, I have not received any satisfactory response from your team. Initiall...
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