I bought a 56-piece dinner set for 12 people from Karaca store at Karaman Park AVM, but unfortunately, they sent me a faulty product. It's been a month since I requested a refund or exchange, but unfortunately, they still haven't sent our product back. Do you not feel any shame? I noticed that you have received payment for the product, but it seems that you haven't yet sent it out. I will no longer be recommending Karaca in the future.
Dear Karaca, I am writing to formally express my dissatisfaction with my recent experience with Karaca. On September 1, 2024, I purchased a 24-piece dinner set through your sales system, which indicated that the items would be shipped via your logistics service. Unfortunately, when I received the sh...
On 13.02.2025, I purchased Karaca's 152-piece Stream Gold wedding package. There were three defective products in my order. I delivered the defective items to the store. Two of them were shipped to my address, but one of my products has been missing for two months. Since the day I made the purchase,...
In August, I purchased a Fine Pearl dinnerware set from the Karaca store at and my invoice number is 1992025000009108. Even though months have passed since my order, my product has still not been delivered, and I paid ₺25,000 at the time of purchase. I contacted the store and customer service multip...
The product I purchased from the Karaca store at "Adana Esas 01 Mall" was shipped to my home in Istanbul. When I opened the package, I noticed bubble-like protrusions on one of the serving plates. I called the store to report the issue and requested a replacement part for the defective item. However...
I bought something from Karaca with order number 74439443, and one of the plates came broken. I put in a request for a replacement, but I was told that they wouldn't be sending me the item. I saw on their website that the plate is still in stock. I'm really worried about the lack of action from them...
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