I purchased a 2020 Jaguar I-Pace with 29,000 km as a second-hand vehicle. After driving it for 10 days, I took it to the service center for a filter maintenance check and a free update. However, just days after the service, the car displayed a hybrid battery error and stopped charging beyond 72%.
I brought the car to Borusan Esenboğa, where I was assured that the issue would be resolved under warranty. It has now been 50 days, and I am still waiting. The required part is reportedly unavailable at the factory in the UK. To make matters worse, no replacement vehicle has been provided during this extended repair period.
I feel completely let down by Jaguar’s service and support. I demand immediate action to resolve this issue, including the timely repair of my vehicle or the provision of a replacement car. Such delays and lack of customer care are unacceptable for a brand of this stature.
Two months ago, I purchased a Jaguar I-Pace from Borusan. Recently, the vehicle displayed a "hybrid battery fault" warning. I took it to the Borusan service center in Mersin Tarsus, but they said they couldn’t repair it there and needed to send it to Ankara. I agreed, but it’s been over a week, and ...
My 2019 Jaguar I-Pace, which has an 8-year battery warranty, is experiencing a serious battery problem. The battery has failed and is currently at the Borusan authorized service center in Vadi, Istanbul. Upon examination, they determined that three different battery modules were faulty and needed to...
I purchased a used Jaguar I-PACE one month ago, and it already broke down due to a battery issue. Since this is a known problem, I ordered a replacement battery, which took 15 days to arrive. However, shortly after, the vehicle broke down again due to an electrical system failure. Despite the servi...
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