My 2019 Jaguar I-Pace, which has an 8-year battery warranty, is experiencing a serious battery problem. The battery has failed and is currently at the Borusan authorized service center in Vadi, Istanbul. Upon examination, they determined that three different battery modules were faulty and needed to be replaced. When I asked the service center how long the repair would take, they said it would be approximately one to two months. During this period, my request for a replacement (rental) vehicle to address my concerns was rejected by Borusan because they didn't have any available vehicles. It's unacceptable for a premium brand like Jaguar to treat its customer, whose vehicle is currently in the service center for a critical warranty issue, in this manner. However, Jaguar Turkey's customer service is in an even worse state, and they haven't even provided me with a proper response. I'm simply being told they submitted a request. My urgent request from Borusan and Jaguar Türkiye is as follows: * I will be provided with an equivalent replacement vehicle until my vehicle's repairs are completed. * I will be kept clearly and transparently informed about my vehicle's repair process. If these basic expectations are not met, I hereby declare that I will exercise all my legal rights, starting with the Consumer Arbitration Board, to the fullest extent of my rights as soon as the legal deadlines expire.
Regarding the process of obtaining a guaranteed part for my Jaguar I-Pace with license plate 10ARM380, I submitted a request via email to Borusan Oto Corporate Customer Services about the issue I have been experiencing since July 3, 2025. However, I have not received any official or written explanation for about a week.
Although I have spoken with and emailed the branch, the branch officials stated that the necessary authority is at the headquarters and the solution will be provided from there. However, I am unable to communicate with the headquarters and I am not receiving any response to the emails I have sent. I have never experienced such an issue before.
Since my vehicle’s part warranty is still valid, I request a written and clear explanation regarding the supply of the guaranteed part, a replacement vehicle, and my official rights. I am waiting for your assistance to resolve my issue.
Two months ago, I purchased a Jaguar I-Pace from Borusan. Recently, the vehicle displayed a "hybrid battery fault" warning. I took it to the Borusan service center in Mersin Tarsus, but they said they couldn’t repair it there and needed to send it to Ankara. I agreed, but it’s been over a week, and ...
I purchased a 2020 Jaguar I-Pace with 29,000 km as a second-hand vehicle. After driving it for 10 days, I took it to the service center for a filter maintenance check and a free update. However, just days after the service, the car displayed a hybrid battery error and stopped charging beyond 72%. I...
My 2019 Jaguar I-PACE has had ongoing air conditioning issues since purchase. Initially, the "High Voltage Water Heater" was replaced under warranty. However, after the warranty expired, the problem resurfaced. Between November 2023 and March 2024, I paid for multiple repairs, including AC cleaning,...
I purchased a used Jaguar I-PACE one month ago, and it already broke down due to a battery issue. Since this is a known problem, I ordered a replacement battery, which took 15 days to arrive. However, shortly after, the vehicle broke down again due to an electrical system failure. Despite the servi...
Two months ago, my Jaguar experienced a "hybrid battery malfunction." Initially, the start-stop battery was replaced at my expense. However, a month later, the same error appeared, and the car has now been in service for another month due to issues with two main batteries, which are under warranty. ...
Comments