I Cannot Use My 2022 Iveco Daily Hi Matic Due to AdBlue Issue and Delay
My 2022 model Iveco Daily Hi-Matic vehicle is showing an AdBlue error and is currently unusable. There are no spare parts available in Turkey, and no estimated delivery time has been provided. I rely on this vehicle for my daily work, and being without it for so long has seriously impacted my business. The head office shows no interest, and the service centers cannot give a clear timeframe. They told me that the part was ordered four months ago and is still in delivery status, but they have no idea when it will actually arrive. I have contacted multiple service points, but they all give the same vague answer. It’s a nice car with good service teams, but a very disappointing head office.
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The part we purchased with our own means arrived and was installed at the authorized service. After 800 km, the same error occurred and the vehicle is currently at the service again. There is no solution, no response from IVECO. The staff at the service are trying to help, but that's all. I think they are given insufficient information and training. In the end, all roads lead to IVECO. The vehicle was at the service during two holidays, I have a monthly turnover of 5 million and at least 1-1.5 million in losses. Until now, I have done whatever the service said and paid whatever they asked. No result, no solution. I am just speculating. The service only installs programs and updates the software. They say it shouldn't happen again.
