Toyota Hilux 2023 AdBlue Pump Failure Unresolved for 2 Months Despite Warranty

My 2023 Toyota Hilux has had an AdBlue pump failure for about 4 months, and the issue still has not been resolved. I took my vehicle to the Malatya Toyota authorized service center, where it stayed for 20 days. At first, I was told the pump would be replaced under warranty, but later they claimed it was not covered—despite the fact that external intervention to the AdBlue system is not possible.

To avoid voiding the warranty, we agreed to have it replaced at our own expense and paid ₺130,000 for the spare part. Labor costs were to be charged separately once the work was completed.

However, since leaving the car at the service center on July 4, 2025, no solution has been provided regarding part supply. As of September 17, 2025, after more than 2 months, the spare part still has not been delivered. For something as simple as an AdBlue urea tank, we have been unable to use our car for months. It is unacceptable that a global brand like Toyota cannot supply such a basic part within this time frame.

Although my vehicle is still under warranty, I continue to face serious inconvenience. I demand that this issue be resolved urgently, that I be informed if the part cannot be supplied, and that my payment be refunded. Toyota Turkey cannot leave customers stranded for 3 months over a simple AdBlue tank. Despite repeatedly calling 0212 354 0 354, I have received no response.

While the dealership initially stalled under the guise of warranty procedures, the full responsibility lies with Toyota Turkey, which has failed to provide the necessary spare part.