My 2023 Nissan X-Trail e-4ORCE suddenly displayed an “e-power fault” warning without any prior indication while I was driving, and I had to have it towed to Nissan Bostancıoğlu authorized service in Istanbul via roadside assistance. After inspection, I was informed that the 12-volt battery had short-circuited and needed to be replaced. However, I was also told that any potential damage caused by the short circuit could only be determined after replacing the part. The authorized service stated that the battery is not available in Turkey and that it would take approximately 30 days to import it from abroad. I find it unacceptable to be left waiting for a full month and unable to use my car due to the unavailability of such a basic and frequently replaced part. Furthermore, when I contacted customer service, I was met with a rude and indifferent attitude. I was simply told, “There’s nothing we can do about the part supply,” which I find extremely disappointing. The vehicle is still under warranty, and no additional charges have been requested during this process. My expectation from Nissan is that essential parts like this should be stocked domestically and supplied much more quickly. I request that the inconvenience I’ve experienced be addressed and that necessary measures be taken to prevent similar issues in the future.
I own a 2023 Nissan e-Power, and I’m extremely frustrated with the lack of spare parts availability in Turkey. None of the authorized service centers in the country have the required parts, and I’ve been told they need to be ordered from Japan, which will take 90 days. This is completely unacceptabl...
I brought my 2023 model Nissan X-TRAIL e-Power to your authorized service center on August 17, 2024, after an accident. It’s been 20 days, and despite multiple inquiries to your service center and customer hotline, I’ve been repeatedly told that the necessary spare parts are not available in Turkey ...
We purchased a 2023 Nissan Qashqai e-power and had its 45,000 km maintenance done at Borovalı about a month ago. While driving, the car displayed an error message: "e-power system is off, stop safely." After contacting Borovalı, we were directed to call roadside assistance, which took over 4 hours t...
I bought a brand new 2023 Nissan X-Trail e-Power expecting reliability, but it’s been anything but that. At just 30,000 km, the battery keeps draining overnight, and the car won’t start in the morning. I’ve already taken it to Altunizade Gülan Nissan service center four or five times, and the issue ...
I bought my Nissan X-Trail from Nissan Efe in Ankara on August 13, 2025, and the car has been nothing but trouble. At just 9,577 km, the system threw a battery error. On January 27, 2025, I had to tow it from Afyon to Nissan Teknik Oto in Eskişehir. They found a battery fault, charged the battery, a...
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