I am reporting a serious failure in the InvestingPro subscription and billing process. On January 24, 2026, I purchased a 2‑year InvestingPro Pro+ plan using my existing account registered under the email address arvindsar**@gmail.com. The payment of ₹24,043.68 was successfully processed via Paddle with Transaction ID txn_01kfhnm1wvjw0zzzdvxmcmffx3, and I received a valid receipt. Despite this, my InvestingPro account has been showing as “Suspended” or “Deactivated” since that date, and none of the Pro+ features I paid for have been provisioned. This is not a new account; I previously had an active Pro+ subscription on the same email, so the system should already recognize my profile. However, after this latest renewal/purchase, my account remains unusable. The platform is preventing me from accessing time‑sensitive financial tools and data that are critical for my investments, even though payment has been collected in full. I opened support Ticket 950742 and have reached out multiple times, but so far, I have only received automated emails from Investing.com. The “AI Support Assistant” keeps looping without providing any resolution or escalation, and my requests have effectively been ignored, even though this is a straightforward billing and provisioning problem that should not take this long to correct. I request that my 2‑year Pro+ subscription be manually activated immediately on the account linked to arvindsa***@gmail.com, with full access to all Pro+ features that were advertised at the time of purchase, or that a full refund of ₹24,043.68 be issued without any further delay so that I can re‑subscribe through a more reliable method. I do not find it acceptable to wait another week for a basic billing correction when you have already charged my card and suspended my account at the same time. I ask you to urgently review Ticket 950742 and the Paddle transaction mentioned above, restore my access, or process the refund, and provide a clear written confirmation of the action taken.
I bought a ProPlus subscription for one month on Investing.com, but my membership got canceled just two days after I paid. Even after submitting a support request and giving all my information, my support tickets were removed. On January 16, 2024, I purchased the Pro+ membership at a reduced price, ...
I am an Investing Pro subscriber, and for about a week the chart section on both the mobile app and the website was not showing the last 10 days of data. Because of this issue, I contacted Investing through the feedback section. They advised me to delete and reinstall the app. However, after doing t...
On November 5, 2025, I experienced a serious issue with my Investing.com Pro subscription. I logged into the site to check whether my annual membership was still active and to cancel it if necessary. However, when I clicked the “Update Plan” option while trying to cancel, a 2-year subscription fee o...
Hello, I purchased an Investing.com Pro membership via the Apple app on 04/01/2024. When I logged into my account on 11/02/2024 through the web browser https://tr.investing.com/, I was offered a Pro+ membership at a heavily discounted price, nearly 74% off, for around ₺3000. As I filled out my infor...
I purchased a 2-year subscription to Investing Pro yesterday, but the amount charged to my card was higher than the advertised price. This has caused significant distrust, and I am requesting a refund for the overcharged amount. Additionally, I would like to cancel my subscription immediately. I at...