Hello, I purchased an Investing.com Pro membership via the Apple app on 04/01/2024. When I logged into my account on 11/02/2024 through the web browser https://tr.investing.com/, I was offered a Pro+ membership at a heavily discounted price, nearly 74% off, for around ₺3000. As I filled out my information on the screen, the price suddenly jumped to nearly ₺8000, and thinking it might be a glitch, I refreshed the page, and the price reverted back to the originally shown ₺3000. However, my card was charged around ₺8448, a significant difference. I immediately tried to contact Investing.com, but couldn't reach them by email or phone from Turkey. They require contacting them via the email address p**************@investing.com. Additionally, I noticed that automatic renewal was enabled in my membership, although I didn't encounter such an option during the offer or purchase. I requested Investing.com to disable automatic renewal and refund the overcharged amount from the Pro+ membership offer. If the excess amount cannot be refunded, I expressed my intent to utilize my legal 14-day withdrawal right from the Pro+ membership and made numerous attempts to reach out. However, I couldn't contact them in any way or receive a response. Their app is great, but the post-sales service is disappointing.
I signed up for an Investing.com Pro+ membership, expecting to pay the listed price. However, when I checked my bank statement, I saw that they charged my card ₺10,248, which is much higher than the advertised price on their website. This is completely unacceptable! There was no warning or explanat...
I bought a ProPlus subscription for one month on Investing.com, but my membership got canceled just two days after I paid. Even after submitting a support request and giving all my information, my support tickets were removed. On January 16, 2024, I purchased the Pro+ membership at a reduced price, ...
I’ve been using the Investing.com app under the impression that it was free, and I never signed up for any paid subscription. But today, around 16:05, I noticed that ₺1428 was withdrawn from my account without my knowledge or permission. I never received a warning, notification, or confirmation req...
I am an Investing Pro subscriber, and for about a week the chart section on both the mobile app and the website was not showing the last 10 days of data. Because of this issue, I contacted Investing through the feedback section. They advised me to delete and reinstall the app. However, after doing t...