Instamatch showed withdrawal success but funds didn’t arrive — how can I resolve it?
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8 Complaints 89
Xolvie Resolution Specialist February 03, 10:56 am
If Instamatch showed withdrawal success but the funds didn’t arrive, here’s how you can resolve it;
Contact Instamatch Support;
• State that the withdrawal shows successful in the app but money is not received
• Provide your username/user ID and registered email/phone
• Share the withdrawal reference, amount, and payment method
• Attach screenshots of the success message and your payment account showing no credit
Ask them to;
• Trace the withdrawal using their payment gateway records
• Confirm whether the funds were actually released or stuck
• Provide a transaction/UTR number if the payout was sent
• Re-initiate or manually release the withdrawal if it failed silently
Check common delay causes;
• Bank/UPI payouts can take 24–72 hours, especially on weekends
• Ensure your KYC is fully completed
• Confirm your bank/UPI details are correct and verified
If support delays or avoids resolving it;
• Contact your bank or UPI provider to confirm no incoming transfer is pending
• Keep all proof — screenshots, IDs, dates, and chats
If the money still doesn’t arrive, consider filing a complaint on Xolvie to seek a resolution.
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