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Against the Law, ING Bank Placed a Seizure and Blockage on My Salary

Ali
December 13, 2023 1:40 PM74

ING Bank, Manavgat (later to Antalya Branch), allowed the imposition of seizure and blocking on my retired pension account. Following a phone conversation after this unlawful practice, the seizure was lifted, and the money was refunded, but the block remained. Consequently, the funds in the account for automatic payments couldn't be used. My bills couldn't be paid, resulting in eight days of ongoing inconvenience. Due to the inability to access my pending retired pension, my distress will further escalate. Unfortunately, discussions with bank customer representatives yielded no results. I also lodged complaints through E-Government, but I haven't received a response yet. ING Bank representatives not only refused to resolve the issue they created but also insisted that I should resolve this problem myself. I have a complaint against ING Bank due to this application made in violation of the relevant law.

December 13, 2023 1:41 PM (1 minute after complaint)

Hello Ali G., We would like to inform you that we have received and reviewed the message you sent to us. We will get back to you regarding the matter as soon as possible. You can submit your complaints, suggestions, and requests related to our bank's products and services. Thank you.

December 13, 2023 1:51 PM

The review for your notification number 2557931 is ongoing. We have informed our teams about the issue. Your request will be resolved as soon as possible, and you will be contacted. We wish you a good day.

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