I had a flight from Phuket Airport to Istanbul Airport with IndiGo Airlines, but due to a misunderstanding about the departure time, I missed my flight. What frustrates me the most is that I never received any notification or reminder email from IndiGo about the flight. This lack of communication has cost me approximately ₺65,000, which could have been avoided with proper updates from the airline.
IndiGo’s poor notification system has caused me significant financial and emotional distress. I plan to escalate this matter and report it to all relevant authorities. I expect IndiGo to take responsibility for their system’s failure and compensate me for the loss. Passengers deserve a reliable and proactive communication system.
On October 31, 2024, I was scheduled to fly from Phuket to Istanbul at 11:55 PM with IndiGo Airlines. When I attempted to check in, I discovered that the flight had been canceled without prior notice. The only alternative flight offered was the next day at 11:00 AM, with a 16-hour, 30-minute layover...
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