If IndiGo Airlines is ignoring your complaint, start by filing a formal complaint through their official feedback form or emailing the Customer Relations team with all your booking details and what resolution you want — this creates an official record.
You can also call their international/India support lines or use WhatsApp support so your issue is logged with a person, not just a bot.
If you still get no response, escalate within the airline by emailing with your case history and timeline.
If these don’t work, don’t hesitate to share your story here.
Related Complaints
Deceptive Sales And Hidden Itinerary Practices By IndiGo Airlines
I am filing this complaint against IndiGo Airlines for misleading and non‑transparent sales practices regarding my inter...national flight from Phuket to Istanbul, purchased through IndiGo’s official website on 07.04.2026 for travel on 30.05.2026. During the online booking process, the journey was clea...
IndiGo Airlines Website Error Led to Costly Last-Minute Ticket Purchase

I purchased a ticket from IndiGo Airlines to travel to Indonesia for a flight scheduled at 8:00 PM on January 15, paying... approximately $620. At 4:22 PM, when I attempted to complete online check-in through IndiGo’s website, the system repeatedly returned an error and displayed a message stating that...
IndiGo Airlines Damaged My Luggage and Treated Me Rudely When I Asked for Help
The worst flight I have ever taken was with IndiGo Airlines. Expecting careful treatment, I checked in my luggage under ...a "fragile" sticker. The suitcase was dirty, damaged, and appeared to have been thrown about haphazardly when I picked it up at my destination. To exacerbate things, my stuff insid...
IndiGo Airlines Failed to Notify Me, Causing a Loss
I had a flight from Phuket Airport to Istanbul Airport with IndiGo Airlines, but due to a misunderstanding about the dep...arture time, I missed my flight. What frustrates me the most is that I never received any notification or reminder email from IndiGo about the flight. This lack of communication ha...
$2000 and Valuables Stolen from My Bag on IndiGo Flight 6E1912

On August 21, 2024, during IndiGo flight 6E1912 (seats 5A-5B, PNR B52Z2U) from Phuket to Mumbai, I accidentally left my ...backpack on the plane due to the flight attendant placing it far behind my seat. When I realized this, I immediately sought assistance from IndiGo's transit staff at passport contr...

IndiGo Airlines Took My Drone Batteries—No Response or Resolution

I traveled with IndiGo Airlines and encountered a major issue with my luggage. At check-in, I was told to remove my powe...r bank, after which they would send my suitcase. However, when I finally received my luggage three days later, the batteries for my brand-new drone—worth $550—were missing. These w...

IndiGo Airlines Neglect Left My Duty-Free Package Unretrieved
During my Istanbul to New Delhi connecting flight with IndiGo Airlines, I accidentally left my duty-free package on the ...plane due to a flight attendant's carelessness. Within 10 minutes, I tried to return to retrieve it, but the aircraft door was already locked. I informed the ground staff, who assu...
IndiGo Airlines Seized My Power Bank Without Prior Notice
On July 1, 2024, I flew from Istanbul to Phuket with a layover in Delhi via IndiGo Airlines. I checked in my personal be...longings in Istanbul, including my power bank, which is very valuable to me. No one in Istanbul warned me about restrictions regarding carrying power banks through Delhi or any spe...
Indigo Airlines Canceled Flight Left Me Stranded and Out of Pocket

On January 18, my 8:00 PM Istanbul-Jakarta flight with Indigo Airlines was initially rescheduled to go through Delhi. Sh...ortly after, I was informed that the flight was canceled altogether. Due to this, I couldn’t make my connecting flight and was told my ticket cost would be refunded. I contacted t...
Indigo Airlines Denied Refund After Cancelled Flight Due to Overbooking

Around 3-4 months ago, I purchased a ticket from Indigo Airlines for $800. I later learned that the airline operates wit...h a policy where passengers are prioritized only if space becomes available. Unfortunately, the flight was overbooked, and my ticket was canceled due to a lack of seats. Despite t...
