I purchased a Jarvfjallet model chair from IKEA and later bought another one due to my needs, mainly because of the 10-year warranty offered by IKEA. However, it is deeply distressing to learn that IKEA might be deceiving its customers. After assembling the second chair, I discovered that there were differences between the two chairs. I had chosen this chair specifically for its 10-year warranty. After using the first chair only four times, I noticed a sound coming from the mesh part of the chair when leaning back on it (a natural sitting movement). I contacted IKEA customer service, and the next day an "expert" named Ali K* came to my home. He acknowledged the issue, confirming that there was indeed a sound. However, he claimed it was normal and that there had been no complaints about this issue. This statement, coupled with the store's refusal to take any action on the grounds that there is nothing wrong, is quite shocking. Expert Ali stated that it was not a user error, and there was no hidden defect. However, there is no information in the product details indicating that the product might produce sounds. Considering the significant amount of 7,500 TL spent on purchasing the chairs, I request that my dissatisfaction be addressed. Otherwise, I would like to inform you that I will escalate the matter to the Consumer Arbitration Board and subsequently to the Consumer Court.
On December 28, 2023, I purchased an ARMREST ESKILSTUNA SOFA (three-seater) from the IKEA Bayrampaşa Store. The independent reclining seat sections of the sofa have collapsed. Additionally, the frame makes creaking noises, and the zippers on the foam sections of the backrest malfunction, causing the...
In the summer of 2024, I purchased a Järvfjället office chair from IKEA’s online store for ₺12,000. The current price of the same chair has now risen to ₺16,000. Unfortunately, the product has a serious manufacturing defect — the headrest is positioned about 6–7 cm too far forward, which causes my h...
I have a two-year warranty on the Toberget chair with product code 90432245, which I bought online at ikea.com.tr. However, during this time, the profile that supports the backrest erect has began to distort at the connecting point, causing the backrest to bow and rendering the chair unusable. Accor...
Our Kıvık seat cushion melted, despite the fact that it was covered by IKEA's 10-year warranty, and this has been a major problem for us recently. After contacting IKEA's customer service, we learned that the seat did in fact have a 10-year warranty; however, we were not eligible for compensation du...
The Applaryd 3-seater sofa I bought from IKEA is the worst thing I've ever bought. Even though the box wasn't damaged, when my family and I opened the product, we saw a deep scratch on the profile. When I called IKEA to make a change, they told me that the 10-year warranty only applies if they handl...
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