On February 17, 2024, I purchased a Hjalpa from the Turkey IKEA store. Despite being covered by a 2-year warranty, the upper part of the furniture collapsed after 1 year of use, causing significant damage to my home and posing a serious safety risk. I assembled the product strictly according to IKEA’s installation instructions, but this incident clearly indicates a manufacturing or design defect. Since the product is still under warranty, I request a full refund. According to the Consumer Protection Law No. 6502, consumers have the right to request a refund, replacement, or free repair in the case of a defective product. Additionally, under the Turkish Code of Obligations, I reserve my legal right to claim compensation for any damages caused by the defective product. If I do not receive a response and resolution within 7 days, I will proceed with filing a complaint with the Consumer Arbitration Committee or the Consumer Court. I have attached the invoice and photos documenting the damage and kindly request a prompt resolution to this matter. I look forward to your response. Best regards.
To Whom It May Concern at IKEA, I purchased an OXBERG bookcase door from your IKEA Ümraniye branch in Istanbul, Turkey, on December 11, 2024. I was only recently able to assemble the product, just three days ago. Upon opening the box, I noticed that the item was damaged. I have photographic evidence...
On December 28, 2023, I purchased an ARMREST ESKILSTUNA SOFA (three-seater) from the IKEA Bayrampaşa Store. The independent reclining seat sections of the sofa have collapsed. Additionally, the frame makes creaking noises, and the zippers on the foam sections of the backrest malfunction, causing the...
On May 11, 2025, I made a purchase totaling ₺35,895 from your Bayrampaşa store as we were renovating my child’s room. We chose the Hemnes daybed for this purpose. Due to the need to sell existing furniture and do some painting and repairs, we completed the assembly on June 21, 2025. The next day, as...
On November 19, 2024, I canceled the products I ordered under order number 121911249890946 through the IKEA application. Despite this, an invoice for my order was issued on November 21, 2024. On November 25, 2024, I received an email from IKEA with reference number 061911241553706, informing me that...
On February 24, 2024, my Myllra baby cot from IKEA Kartal in Istanbul, Turkey was delivered incomplete due to damage during transportation. They assured me that the missing part would be sent shortly, but it never arrived because it was out of stock. I later found out that the delivery was handled b...
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