I have a two-year warranty on the Toberget chair with product code 90432245, which I bought online at ikea.com.tr. However, during this time, the profile that supports the backrest erect has began to distort at the connecting point, causing the backrest to bow and rendering the chair unusable. According to the product sales information I gave, the chair was tested for home use and sold as meeting the durability and safety requirements outlined in standards EN 12520 and EN 1022. I utilized the chair in the usual course of daily living at home without exerting too much force. However, these flaws revealed before the warranty term expired. Furthermore, the sales literature did not clearly explain that the chair is fragile or indicate leaning back restrictions, misinforming the consumer by failing to clarify the product's attributes. I have reported this problem to IKEA customer care and appropriate departments, demanding either free delivery of the relevant spare part, replacement with a new one, or a refund. However, my request was denied, alleging a user error. I have been treated unfairly as a result of the selling of a defective goods without clearly mentioning its fragility. Leaning back on a chair is its most basic feature, and even under normal circumstances, failing to meet warranty requirements indicates the sale of a defective product and unjust profit. If fragility is a worry, it should have been stated plainly from the start so that I, the consumer, am aware. Finally, I seek free delivery of the relevant spare part, replacement with a new one, or a refund for the purchase.
I purchased a Jarvfjallet model chair from IKEA and later bought another one due to my needs, mainly because of the 10-year warranty offered by IKEA. However, it is deeply distressing to learn that IKEA might be deceiving its customers. After assembling the second chair, I discovered that there were...
In the summer of 2024, I purchased a Järvfjället office chair from IKEA’s online store for ₺12,000. The current price of the same chair has now risen to ₺16,000. Unfortunately, the product has a serious manufacturing defect — the headrest is positioned about 6–7 cm too far forward, which causes my h...
On December 28, 2023, I purchased an ARMREST ESKILSTUNA SOFA (three-seater) from the IKEA Bayrampaşa Store. The independent reclining seat sections of the sofa have collapsed. Additionally, the frame makes creaking noises, and the zippers on the foam sections of the backrest malfunction, causing the...
I purchased a sofa from IKEA Turkey three years ago, which came with a 10-year warranty. Recently, the seating area of the sofa noticeably collapsed, and upon inspection, it was clear that the internal frame had broken. I contacted IKEA’s service team, and they confirmed both the sagging and the bro...
On August 23, 2023, I purchased a Friheten corner sofa set from IKEA's Ümraniye store. Although the sofa has been used only occasionally in a guest room, it began to pill heavily in less than a year. I reported the issue to IKEA. The assigned staff member stated that such wear and tear is common wit...
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