IKEA's Toberget Chair Backrest Warps During Use
I have a two-year warranty on the Toberget chair with product code 90432245, which I bought online at ikea.com.tr. However, during this time, the profile that supports the backrest erect has began to distort at the connecting point, causing the backrest to bow and rendering the chair unusable. According to the product sales information I gave, the chair was tested for home use and sold as meeting the durability and safety requirements outlined in standards EN 12520 and EN 1022. I utilized the chair in the usual course of daily living at home without exerting too much force. However, these flaws revealed before the warranty term expired. Furthermore, the sales literature did not clearly explain that the chair is fragile or indicate leaning back restrictions, misinforming the consumer by failing to clarify the product's attributes. I have reported this problem to IKEA customer care and appropriate departments, demanding either free delivery of the relevant spare part, replacement with a new one, or a refund. However, my request was denied, alleging a user error. I have been treated unfairly as a result of the selling of a defective goods without clearly mentioning its fragility. Leaning back on a chair is its most basic feature, and even under normal circumstances, failing to meet warranty requirements indicates the sale of a defective product and unjust profit. If fragility is a worry, it should have been stated plainly from the start so that I, the consumer, am aware. Finally, I seek free delivery of the relevant spare part, replacement with a new one, or a refund for the purchase.
After publishing my complaint here, unfortunately, I did not receive any response from the brand. Following this, on 10/05/2024, I applied to the District Consumer Arbitration Committee. On 14/06/2024, it was decided to accept my application and to replace the defective rear profile of the product with a new one. I am presenting a copy of the decision in the attachment. In the next stage, I will also share here whether the replacement has been made or not.
