The Lettan bathroom mirror I bought from IKEA 1.5 years ago was recalled by IKEA due to unsafe fittings and I was told to disassemble the giant mirror with dimensions of 1.00*85 cm and bring it to the store. When I said that the mirror was installed by the masters and that it was not possible for me to dismantle it, I was given the wisdom to call the masters who installed it to dismantle it by S*****, who works in Bayrampasa IKEA customer service, how clever! At the 2nd stage, when I asked how I was going to bring a mirror of that size to the store, I was advised to bring it as I bought it since I did not buy the transportation service from IKEA, well look at that, another great idea! I guess they forgot that the products were packaged when I bought them. When I said that the problem with this product was the result of a technical problem caused by IKEA and that this service should be provided by IKEA, I received a negative response. As a result, I have lived for 1.5 years without knowing the risk of a giant mirror breaking in my bathroom due to IKEA's technical error, and today I received advice instead of an apology and compensation. I cannot disassemble this mirror and take it there. If it is faulty, they should not have sold it from the beginning, if they sold it, they should come and replace it, and since they clearly stated that they will not do this, IKEA is responsible if that same mirror breaks and my family or I are harmed.
I bought a bathroom mirror from IKEA on March 15 and scheduled an assembly team to install it. The team, however, refused to proceed with the installation because a mirror that had previously been mounted on the wall had not been removed prior to their arrival. They acted aggressively and left witho...
I bought a standing mirror from the IKEA Izmir Bornova Store for 2500 TL. When I bought the product, the staff did not inspect it for flaws or defects. After paying for the product, I noticed cracks in the mirror and informed the store officer. They offered to exchange the product, and I agreed. How...
On April 1, 2025, we placed the order and made the payment for the products we had designed (including assembly & shipping) at the IKEA Bayrampaşa / İstanbul / Türkiye store. On April 5, 2025, the products were shipped in their closed boxes to the address we specified. We called for an assembly appo...
I bought a mirror from IKEA, but it broke on the first delivery. Regardless of its condition, they expect us to repackage it and return it ourselves. They don't even include an invoice during the replacement process. In addition, I had to create and attach my own invoice online. I followed through, ...
IKEA canceled the project they provided on the day of installation, stating it was not feasible. I am the one suffering from this situation, yet no one has apologized. I had to go to them to redraw the project, and they are still causing issues. The installation manager, Mr. C**** from Kartal IKEA, ...
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