I bought a standing mirror from the IKEA Izmir Bornova Store for 2500 TL. When I bought the product, the staff did not inspect it for flaws or defects. After paying for the product, I noticed cracks in the mirror and informed the store officer. They offered to exchange the product, and I agreed. However, during the exchange, the staff misplaced my replacement slip and return card. They claimed they couldn't do anything without the return card and even suggested involving the police. When I went to the police, they were unhelpful and couldn't handle the loss status for the exchange card. I paid 2500 TL, but IKEA still has both my product and my money, and they have done nothing to resolve the issue. This is poor customer service.
The Lettan bathroom mirror I bought from IKEA 1.5 years ago was recalled by IKEA due to unsafe fittings and I was told to disassemble the giant mirror with dimensions of 1.00*85 cm and bring it to the store. When I said that the mirror was installed by the masters and that it was not possible for me...
I received a defective product and reported the issue, providing them with requested photos via email. Clearly expressing my preference for a refund rather than a replacement, IKEA responded, mentioning a probable replacement. I reiterated my desire for a refund twice. Surprisingly, they dispatched ...
I bought a product from Antalya IKEA Store 15 days ago. I ordered it to be brought to my house in Isparta by cargo. Products arrived 10 days ago last ...
On April 1, 2025, we placed the order and made the payment for the products we had designed (including assembly & shipping) at the IKEA Bayrampaşa / İstanbul / Türkiye store. On April 5, 2025, the products were shipped in their closed boxes to the address we specified. We called for an assembly appo...
We were delayed at IKEA with the excuse of documenting and so on, because the doors I ordered on May 29th arrived broken. After filing a report, we were delayed for another 15 days with the promise of a new part arriving. After 20 days, they are now telling us that the part will arrive in 45 days, k...
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