I bought a mirror from IKEA, but it broke on the first delivery. Regardless of its condition, they expect us to repackage it and return it ourselves. They don't even include an invoice during the replacement process. In addition, I had to create and attach my own invoice online. I followed through, and the mirror had an unattached part in its connection on the second delivery. They suggested another replacement, but that would require me to disassemble the packaging all over again. I'll need to prepare the invoice and return it via courier. Dealing with a faulty product for 67 days is not what I signed up for. I don't want to deal with the hassle. I want you to correct your error.
I paid an extra fee for delivery and assembly services to ensure the product I purchased would not be damaged. The delivery team arrived but didn’t even touch the item. When the IKEA assembly team came, they discovered the product was already damaged. The item was clearly defective, and the installe...
On September 8, 2025, we purchased a wardrobe door, internal components, and mirror products online through the corporate platform. During installation, we noticed that some parts were broken and not suitable for assembly. A report was prepared during the assembly service, and a return process was i...
I placed an order on April 17th for a mirror called Knapper from the IKEA online store. The order number is 311704241029556. At first, MNG Cargo misplaced it. After a week of hard work, the product finally arrived to me in a state of disarray. Naturally, I declined the delivery and insisted on its r...
I recently purchased a bunk bed from IKEA and upon assembling it, I noticed that some of the parts were misaligned and one piece was cracked. When I contacted IKEA, they informed me that since I hadn't opted for their delivery service, I would have to transport the product myself. It's disappointing...
I've been waiting for a product replacement for four months, and IKEA has failed to send me the products. IKEA, in reality, doesn't live up to its reputation as a corporate and reputable brand in the aftermarket. Engaging with their customer service has proven to be a time-consuming and unproductive...
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