We purchased an Eskilstuna two-seater sofa from IKEA. Within less than a year, despite being rarely used, the fabric started to fade. Upon inspection, IKEA acknowledged it as a product defect and replaced it with a new one. However, within another year, the same issue occurred again. This time, I was informed that the replacement product was not covered by warranty, which was never mentioned before. Essentially, IKEA took back the defective product, sent me another one with the same defect, and now claims that it is no longer under warranty, effectively eliminating my right to a refund or replacement. When I pointed this out to the IKEA representative who called me, their response was: “You can interpret it however you like.” I am reaching out to IKEA’s headquarters in Sweden regarding this issue and will also take legal action. I ask anyone reading this if replacing a defective product with another defective one, only to later deny warranty coverage, sounds like a fair resolution.
The Söderhamn turquoise sofa I purchased from IKEA completely faded in color after some time. I requested an expert to inspect the issue, and while the expert acknowledged that the color had indeed faded, they rejected my claim because the warranty period (2 years) had expired by just 4 months. What...
I purchased two three-seaters and one two-seater sofa from IKEA a few months ago. Despite careful use, one of the three-seater sofas developed deformation, as seen in images and videos. I contacted customer service and sent emails, but they dismissed it as user error with a brief message after their...
On December 28, 2023, I purchased an ARMREST ESKILSTUNA SOFA (three-seater) from the IKEA Bayrampaşa Store. The independent reclining seat sections of the sofa have collapsed. Additionally, the frame makes creaking noises, and the zippers on the foam sections of the backrest malfunction, causing the...
About a year ago, we bought the Friheten corner sofa from IKEA. Shortly after, the sofa started to pill, but we didn’t think much of it at the time. However, before a year had passed, and despite the sofa being used only occasionally in the guest room, nearly the entire surface had pilled. We contac...
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