I recently bought a Kıvık series sitting group from the Kartal Ikea store, hoping for the usual Ikea quality. Unfortunately, not long after I brought the furniture home, I started noticing separations forming at the wooden joints. This is quite disappointing and concerning, especially considering the brand's reputation. I quickly reached out to Ikea's customer service, and they assured me that they would send a specialist to evaluate the situation. I rearranged my entire day to be available, waiting at home as instructed, but to my disappointment, no one showed up. No effort was made to provide any communication regarding the delay or to reschedule the appointment. I am incredibly unhappy with this experience. This level of customer service is completely unacceptable for a company of Ikea's stature. I had higher expectations for this situation, which has made me reconsider whether I should continue shopping with Ikea in the future.
Due to missing parts in the Besta TV unit we purchased from IKEA's Bayrampaşa branch in February, we chased after the missing parts for months. Eventually, we went to Bayrampaşa and bought them one by one. Following up online, we completed our order as we found the missing parts. The first team that...
I ordered a Markus chair from Ikea Turkey's online store, but after a week, it still hasn’t been delivered. Despite repeated attempts to contact Ikea Turkey for updates, no one has responded. Frustrated by the lack of communication, I submitted a request to cancel the order, but again, there has bee...
I just bought a wardrobe from the IKEA Kartal store, but there's a big problem - the wardrobe doors are missing. Even though it's been more than two months since I bought it, the important parts are missing, so the furniture is useless and not finished. This is not just a small problem; it's a big l...
I purchased two three-seaters and one two-seater sofa from IKEA a few months ago. Despite careful use, one of the three-seater sofas developed deformation, as seen in images and videos. I contacted customer service and sent emails, but they dismissed it as user error with a brief message after their...
I bought two Kivik model sofas from the IKEA website, along with a chaise lounge to go with them. I assembled the products myself, and afterward, I noticed a color tone difference on the chaise lounge. I called IKEA customer service, explained the situation, and sent photos via email. They sent an i...
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