We realized that the Billy Oxberg bookcase we bought from IKEA was not been delivered to us, I opened a record about it. It has been about 20 days, I call them almost every day for a copy of the delivery report or information about my undelivered product. But I can't get a response, this is annoying. It started to happen, if I don't hear back for a while, I will have to apply to the Consumer Court. Everything was fine when they sold me the dear IKEA product and the shipping process, but if the first problem was the road, this is a sad situation. As a footnote, they have been looking for the delivery report for 20 days, a very meaningless search in the digital age, thank you.
I got a Billy bookcase from IKEA’s website, but the door arrived damaged. We got the delivery person to fill out a report and reached out to IKEA for a replacement. The courier picked up the damaged product on January 2, 2025. It's been 10 days, and we're still waiting for the replacement to show up...
We bought IKEA Billy/Oxberg bookcase with glass doors, we bought it ourselves from the Bodrum order point and we did not want transportation, when we brought it home, when the assembly team opened it to install it, they noticed that there was a defect in the product and said that it was not due to i...
I'm still waiting for the delivery of the products I purchased from IKEA. On June 16th, I received a message stating, "Your package with tracking number IKEA-673671894442 will be delivered today by Arvato in 2 boxes. If there are any missing or damaged items, please make a note on the delivery repor...
The products I bought from the IKEA website were delivered incomplete. I had purchased two products (“jall laundry drying rack”, “hallbar waste sorting box”) but the laundry drying rack is shown as delivered even though it was not delivered. I called customer service and they opened a record. It's b...
I purchased a BILLY bookcase with OXBERG covers from the IKEA Bayrampasa store and opted for a home delivery service. However, my products were delivered incompletely. While the bookcase body was delivered, the OXBERG covers were missing. When I contacted the shipping department, they explained that...
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