On June 16, 2023, I placed an order with IKEA for a two-part bookshelf with glass doors. However, on July 5, 2023, while I was not at home, Horoz Lojistik, the delivery company, left the item as a single piece at the site's security office. I complained to IKEA four times about the incorrect delivery. Each time, the call center assured me that my request had been forwarded. As of July 24, there had been no progress in initiating the refund process, despite multiple assurances. The shipping company claims to have started the return process, but nothing has happened. It's infuriating that IKEA can't refuse payment for the missing part. Furthermore, because I live in a city without an IKEA store and purchased the item online, I can't find anyone to address my concerns. They keep me waiting by making false promises, such as stating that my request has been forwarded and that the item will be collected from my address within three days.
On February 20, 2023, I bought a bookshelf from the IKEA online store, only to find out that one of the parts is faulty. So on February 25th, I sent it over to Horoz Lojistik for an exchange. They told me that a new undamaged part would reach me within a week. Yet here we are, on March 18th, and sti...
I ordered items from IKEA on August 29, 2023, with delivery scheduled for September 6, 2023, through Horoz Logistics. My products have still not been delivered as of September 18, 2023. Despite numerous attempts to contact the delivery company, no response has been received. When I contacted IKEA cu...
As a result of the bookshelf I bought from IKEA arriving broken, I requested an exchange on their website on November 9. However, the logistics company they work with, Horoz Lojistik, is such a terrible company that instead of coming to pick up the bookshelf during this process, they keep giving us ...
On July 15, 2023, I delivered 8 IKEA Bayrampaşa store purchases to their transportation department for shipment to Balkesir. Our items had been handed over to the Borusan Lojistik company, according to a message. However, we later discovered that only four pieces were sent, and they stated that the ...
IKEA has been causing me trouble for 21 days. On November 17, I ordered a desk, which was delivered broken by Horoz Logistics on November 24 with order number 121711240644796. As soon as I opened the package, I wanted to return it and called the delivery person. They said they could only pick it up ...
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