IKEA has been causing me trouble for 21 days. On November 17, I ordered a desk, which was delivered broken by Horoz Logistics on November 24 with order number 121711240644796. As soon as I opened the package, I wanted to return it and called the delivery person. They said they could only pick it up after the return was approved. I contacted IKEA customer service and submitted a return request, also sending a photo of the broken desk via email. Although I received a message stating that my request had been processed and I would be informed soon, days have passed with no update. Despite calling customer service multiple times, I still have no information. After 21 days, I’m stuck with a broken, unopened desk and no resolution. I’ve never experienced such negligence in any of my previous purchases.
I ordered items from IKEA on August 29, 2023, with delivery scheduled for September 6, 2023, through Horoz Logistics. My products have still not been delivered as of September 18, 2023. Despite numerous attempts to contact the delivery company, no response has been received. When I contacted IKEA cu...
As a result of the bookshelf I bought from IKEA arriving broken, I requested an exchange on their website on November 9. However, the logistics company they work with, Horoz Lojistik, is such a terrible company that instead of coming to pick up the bookshelf during this process, they keep giving us ...
On June 16, 2023, I placed an order with IKEA for a two-part bookshelf with glass doors. However, on July 5, 2023, while I was not at home, Horoz Lojistik, the delivery company, left the item as a single piece at the site's security office. I complained to IKEA four times about the incorrect deliver...
161409252288936 161709259743576 These orders, placed on September 14 and 17, 2025 with the above tracking numbers through Ikea’s online store, are shown as dispatched via Horoz Logistics. However, more than two weeks have passed and the items have neither been shipped nor delivered to me. Despite my...
I bought a Hemnes divan a year ago that turned out to be defective. I submitted an exchange request through the app, including photos of the problems, and the request was approved. They told me Horoz Logistics would pick it up in 5 days. I waited for their call, but they finally called on August 4th...
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