I bought two desk lamps from IKEA's online store with the product code 804.044.22. Before a year had passed, one of the lamps already had a broken part. I asked IKEA to send me the replacement part so I could keep using the lamp since it wouldn't work without it. Even though the warranty was for two years, IKEA wasn't able to give me the part within the first year, so I went to the Bakırkoy Consumer Court. After a long trial, the court ruled in my favor, but IKEA has been taking months or even years to send me the replacement part because they only have the 805.167.78 product code lamp. IKEA said they would give me a replacement lamp, but they still haven't, and their customer service hasn't been very good. The replacement lamp they gave me is 30 Turkish liras cheaper than the one I bought, and they won't give me the one I actually bought. Even though the product is still listed as being in stock at the IKEA store in Kartal, they won't send it to me or even let me pick it up myself. Because of what IKEA has done, I no longer respect or trust the company. As a consumer, it's my job to warn other people about what happened to me, and I won't be afraid to go to court again if I have to.
I ordered things from IKEA on June 16, but Horoz Lojistik tried several times but couldn't bring them to me. Both the call center and Horoz didn't answer when I called. After two weeks of waiting, I told them I couldn't get the products because I wouldn't be at the address anymore and asked for a re...
On February 24, 2024, my Myllra baby cot from IKEA Kartal in Istanbul, Turkey was delivered incomplete due to damage during transportation. They assured me that the missing part would be sent shortly, but it never arrived because it was out of stock. I later found out that the delivery was handled b...
I bought a chest of drawers with transaction number 111247640 from the IKEA Izmir branch on December 29, 2023. As I live in a different city, I assembled the furniture within 2-3 days after it arrived at my home. After assembly, I noticed paint fading on the front two legs and in the middle of one d...
In one year, I bought a desk from IKEA twice. The first table I purchased arrived damaged, with all three corners severely dented. I couldn't return it because I live in Bingöl and the product is large. If you've ever shopped at IKEA, you know how well they pack. Even the fact that the product arriv...
I received a defective product and reported the issue, providing them with requested photos via email. Clearly expressing my preference for a refund rather than a replacement, IKEA responded, mentioning a probable replacement. I reiterated my desire for a refund twice. Surprisingly, they dispatched ...
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