During my stay at the İbis Alsancak Hotel from August 28-29, 2024, I was attacked by a bulldog in the hallway at 7:00 AM on August 29th. The dog, owned by another guest, was roaming the corridor without a leash. As I was leaving my room, the dog lunged at me, forcing me to retreat back into my room, where I had to stay for 5 minutes before feeling safe enough to step out. I called the reception for help, and it took two hotel staff members 5 minutes to get the dog back into its owner’s room. When I reported this to the reception, I was told, "We only accept small dogs." It was clear they had no understanding of the bulldog's potential for aggression despite its short legs.
When I expressed my shock at this situation and questioned the lack of preventative measures, I was told, "We warned the owner." I also received a dismissive response when I said I wouldn't return to the hotel: "That's your choice." If the hotel allows pets, shouldn't there be designated areas or separate floors for them? What if a guest with a phobia of animals had encountered this situation? It could have triggered a severe panic attack. This experience has left me questioning the safety and policies of the hotel regarding pet management.
Turkish Airlines, which proudly carries my country's flag internationally, should provide better service to its customers. The staff you choose should be more carefully selected, and your rules should be consistent across different airports. On my flight from Istanbul Airport to Elazig on 12/08/2...
On June 16, 2025, around 9:00 PM, when I tried to enter the IKEA Ümraniye store, the security guard at the X-ray area stopped me and said I couldn’t enter the store with my dog in my arms. He told me that I could only bring my dog into the store, which sells pet products and claims to be pet-friendl...
I was a CIP/VIP passenger on flight number TK2507, on July 23, 2024 at 14.25, going from Bodrum to Istanbul. I wanted to travel with my 8-kilogram Cavalier dog due to his illness. I declared to the authorized personnel that my dog has soft tissue prolapse disease and has problems such as not being...
I had the most horrendous experience on June 24, 2023, when traveling with Turkish Airlines (THY) from Diyarbakır to İzmir, with a layover in Istanbul, accompanied by my family (my spouse and our 7-year-old, 7 kg Miniature Pinscher). Right from the start, the THY check-in staff in Diyarbakır began c...
I stayed at Ibis Styles Hotel Rome, and the security issues at this hotel are alarming. On July 28, at around 7:30 AM, my bag was stolen in the breakfast room, right in front of the security cameras. When we reported the incident to the reception staff, they were dismissive and did nothing to help u...
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