Since purchasing my 2023 Hyundai Tucson Elite Plus package in April 2025, I have been constantly experiencing issues with the particulate filter. Starting in May 2025, I have been receiving the “particulate warning” almost every week, and in the past month, the warning repeated three times. On the third occurrence, the engine warning light also came on, and the screen continuously displayed “check exhaust system.” On August 20, I took the car to Meteler service, where a regeneration process was performed, and I was only told to “drive the car at high RPM for 20–25 minutes.” However, under Artvin conditions, such long and high-RPM driving is not possible, and if there is a chronic issue with the vehicle, I expect the brand to stand behind it. We are satisfied with Meteler service, and the staff are doing their best, but I am dissatisfied with Hyundai for not providing a solution to this chronic problem and for disregarding customer satisfaction. It is unacceptable for a brand to remain indifferent to such issues. This vehicle is my only means of transportation; I use it to take my children to school and commute to work. Having to find another vehicle every month causes both hardship and significant financial burden. During regeneration and particulate burning drives, I consume a large amount of fuel, and I also incur travel expenses going back and forth to the service in Rize. Even though the car is under warranty, Hyundai customer service repeatedly tells me, “You need to use it this way; we cannot do anything else.” It is unacceptable that this issue persists both in city driving and on long trips. Even after a 2,000 km trip, the warning still appeared. I want a permanent solution, whether it be a part replacement or another technical intervention. My car’s license plate is 08 BB 333. I demand that my grievance be resolved and this chronic problem be permanently fixed. If this issue continues, I will complain about Hyundai everywhere and, if necessary, take the matter to court. It is unacceptable for a brand to sell a car worth over two million and then send it to service every month without standing behind its vehicle.
On September 15, 2025, I applied to the Rize Meteler authorized service for my Hyundai Tucson vehicle due to a recurring particulate warning. The vehicle was inspected until Thursday, and I was informed that regeneration needed to be performed according to the fault code, but since the problem recurred, a more detailed inspection was carried out. On Thursday, the technicians said there might be a problem with the injectors and sent them to Istanbul. Days after the inspection in Istanbul, I was told that there was no problem with the injectors and that the fault might be elsewhere, and we still have not received any definite information. Tomorrow will be the ninth day and my vehicle is still at the service center.
During this process, although my vehicle is under warranty, I have not been provided with any information or solution regarding my grievance. When Hyundai customer service calls, they ask irrelevant and inadequate questions and end the call without taking any action. I expect customer service to consist of people who can actually provide solutions and take action, rather than robots giving automatic answers. I am experiencing victimization due to my vehicle being at the service center for a long time and I cannot find anyone to address my concerns.
I demand that my vehicle be repaired as soon as possible, an explanation as to why no solution was offered during the 8 days I have been without a vehicle, and compensation for the period I will be without a vehicle from now on. I also expect customer service to be more attentive and solution-oriented.
I bought my Hyundai Tucson 1.6 Diesel Elite vehicle from Hyundai Ferhat automotive Sakarya in March 2022. 5 months later, the exhaust system malfunctioned on the intercity road and my vehicle did not exceed 3000 rpm, then the engine fault light came on. I went to the service center and they said the...
I bought a brand new Tucson 2022 model diesel Elite Plus, and after only 2,000 kilometers, it began to give exhaust system faults. Over the last two years, I've had to deal with the "check exhaust system" issue four times. Each time, the service center resets it and returns it. I've had to go to the...
I have a Hyundai Tucson from the 2021 model year. The vehicle has been taken to the service center on three separate occasions due to an issue with the particulate filter. Despite their efforts to fix the problem by replacing the sensor and resetting it on the computer, the issue persists. I am unha...
My 2021 Hyundai Tucson diesel vehicle experienced a particulate filter malfunction at just 30,000 km (about 18,641 miles), and the check engine light came on. I had great trust in Hyundai, but this has really disappointed me. Every Tucson owner I've shared this issue with has faced the same problem....
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