My 2020 Hyundai Tucson Has Emission Issues Despite Warranty
I own a 2020 Hyundai Tucson with only 27,000 kilometers and a warranty covering up to 80,000 kilometers until 2027. Since purchasing the vehicle, it has consistently shown emission errors. Every time I took it to the service center, they performed a regeneration and sent me away. Recently, the warnings became more frequent, so I returned to the service center. They kept the car for three days, then called me back and performed another regeneration. However, the issue reappeared after just 100 kilometers. When I complained, they said the problem was with the particulate filter and it needed to be replaced. Despite requesting it under warranty, the claim was denied after 20 days because of one missing oil maintenance record. How can this be? The problem has always existed. Hyundai kept sending me away with regenerations without solving the root issue. Is Hyundai just looking for an excuse to avoid honoring the warranty? I've owned other vehicles with warranties and never faced such treatment. I was considering purchasing an i20, but my trust in Hyundai is now shaken. I want this issue resolved under the warranty.
Dear Customer, First of all, we would like to thank you very much for choosing Hyundai. Our goal is to turn the process you are experiencing into satisfaction as soon as possible. A Customer Relations Representative from our Customer Relations Department will contact you regarding your application. You can forward all kinds of information, suggestions, thank you notes, documents, and solution requests related to our products and services to the Hyundai Authorized Dealer and Service where you received service, through the Customer Relations Managers working at Hyundai Plazas. If you would like to share your opinions and requests with Hyundai Headquarters, you can reach our customer relations experts via the Hyundai Consultation Line between 08:00-18:00 on weekdays; outside of working hours and on weekends, you can leave a voice message on our consultation line. You will be contacted on the first business day following your voice message. You can also reach the Customer Relations Department via the Contact Form under the “Contact Us” Menu. We thank all our customers who share their opinions and suggestions with us for their trust in our brand. Hyundai Customer Relations
Sure, here is the translation of the text from Turkish to English: "Still, no one has contacted us. It is a complete garage car; we are afraid to drive it since we bought it due to the emission problem. We want this issue to be resolved so that we can drive our car confidently and without fear."
I was called by the Hyundai service today and was asked to come in on Monday. By standing behind its vehicle and not causing inconvenience to the user, Hyundai has demonstrated its brand quality. Thank you for resolving my issue under warranty.
