Beware 2022 Hyundai Tucson Diesel! "Check Exhaust System" Error, Constant Repairs
I bought a brand new Tucson 2022 model diesel Elite Plus, and after only 2,000 kilometers, it began to give exhaust system faults. Over the last two years, I've had to deal with the "check exhaust system" issue four times. Each time, the service center resets it and returns it. I've had to go to the service center every two months. They replaced both the particle filter and the clutch. Just when I believed the problem was resolved, they have been attempting to diagnose it at the service center since January 31, 2024. They discovered a break in the engine block and offered to repair it. They say that all vehicles manufactured that year are defective and should be recalled. They refused to give a replacement vehicle. We are left with the choice of accepting the repaired engine or exercising all of our legal rights. What's most aggravating is that, like everyone else, we spent more than the advertised price at the dealership to purchase a vehicle from Hyundai Assan, which we profoundly regret.
Dear Valued Customer, First of all, thank you very much for choosing Hyundai. Our goal is to turn the process you are experiencing into satisfaction as soon as possible. A Customer Relations Representative from our Customer Relations Department will contact you regarding your application. You can convey any information, suggestions, thanks, documents, and solution requests related to our products and services primarily through the Customer Relations Managers working at Hyundai Plazas to the Hyundai Authorized Dealer and Service from which you received service. If you would like to share your opinions and requests with Hyundai Headquarters, you can reach our customer relations experts via the Hyundai Consultation Line between 08:00-18:00 on weekdays; outside of working hours and on weekends, you can leave a voice message on our consultation line. You will be contacted on the first business day following your voice message. You can also reach the Customer Relations Department through the Contact Form. We thank all our customers who share their opinions and suggestions with us for their trust in our brand. Hyundai Customer Relations
