Hummel Disgrace!! The heels of the Shoes Became Damaged and Supposedly No Manufacturing Defect

Mustafa · 2024-08-01T17:24:09+03:00

I bought a pair of Hummel shoes from the Ayakkabı Dünyası website on April 29, 2024. Both heels of the shoes became damaged and ripped. I sent them to Ayakkabı Dünyası under warranty. An inspection started on July 24, 2024, and I received a rejection message on August 1, 2024, stating there was no manufacturing defect. In just three months, am I supposed to believe I caused the damage? Does Hummel make shoes that are only subpar in Turkey? I’ve made three requests for help, but no one has reached out. When I called, the representatives sounded like they couldn’t care less. As soon as the shoes are returned to me, I’ll be contacting Hummel globally and, if needed, the Consumer Protection Agency and even the Ministry of Trade. I’ll also make sure to inform others about this careless service.

Mustafa

I sent the shoes back for the second time and the exchange was approved. However, Ayakkabı Dünyası doesn't care, I want an authorized person but there's none. Hummel approved the exchange but they didn't send it. The shoes I bought for 1100₺ became 1400₺. I asked for a refund and they did it immediately because it suited them. Ayakkabı Dünyası is such a disinterested, insensitive, and unorganized place. I will never shop there again. Their only concern is money, there are no authorized people, it's a typical Turkish scenario. These things only happen in Turkey.

Hummel

Hello Mustafa T., We want you to know that we are sorry for the negative situation you experienced. Thank you for conveying the issues to us. As the Hummel family, we see you as a member of our family, and therefore we will do our best to facilitate your shopping experience. As the Hummel family, the feedback from our customers is very valuable to us. You can share any information, suggestions, opinions, and solution requests regarding our products and services. Hummel Customer Service Team.

Mustafa

We are a family, so the first submission was rejected, the second submission was approved :) It's like domestic violence :d funny and disgraceful. I wonder if you would share such a message if you experienced this situation in European countries. You are sad, you apologize, the consumer who suffers a loss. Anyway, after intense efforts, I got a refund. You just caused a waste of time. Since we are a family, this is like a reason for divorce, I think it's a good response to your example. I will never buy again, nor will I let others buy. With the visual, all consumers have already seen the problem and thought about what needs to be done when they see it was rejected. Let your disgrace stay with you.