Dyson V10 Has Almost No Suction – Replacement Request After Poor Support
I have been using a Dyson V10 upright vacuum cleaner in Antalya, Turkey, and for about three months the device has had almost no suction power. Because of this, I cannot use it efficiently for cleaning. Today I contacted Dyson Turkey via WhatsApp support about the loss of suction. In the conversation, they stated that the device should be taken to the service center, but I did not find the customer service support sufficient and I could not get a clear, guiding and solution-oriented response that satisfied me. Due to the continuing suction problem and the lack of effective support from customer service, I request that my Dyson V10 be replaced with a properly functioning new product. I kindly ask for my issue to be reviewed and resolved as soon as possible.
Dear Customer, Thank you for the feedback you shared with us. Your satisfaction is very important to us. Rest assured that we will handle the matter with care. Our support center representative will contact you as soon as possible to provide assistance. Sincerely, Dyson Turkey
Dear Customer, In response to your request, we called you, but we were unable to reach you. If you wish to continue your request, you can contact us through our call center or via other communication channels. Sincerely, Dyson Turkey
Yes, they called. According to the KVKK clause, the device appears under my wife's name and they say it needs to be called. Even though I told them Esin is not pregnant, they insist it still has to be called, as if they were going to set up a mobile banking password for me. No company has such a KVKK clause. I cannot request service for the faulty product; this is absurd. You are resisting just to avoid sending a technician to the customer.
