Hotminidrama Withdrawal Stuck in “Verification in Progress” Status

I am contacting you regarding a withdrawal request I made on Hotminidrama that is still pending. I requested a withdrawal (“withdrawal request”) for an amount of €4.26K between 11 August 2026 and 15 August 2026, but the payment remains blocked in “Verification in progress” status. I am using the platform from France and I have never successfully received any withdrawal from Hotminidrama before this issue. There has been no communication from your side about the cause of the delay, no explanation of the verification process, and the platform does not appear to have a responsive complaint or customer support service, which leaves me without any clear information about my funds. I request the immediate payment of the €4.26K withdrawal amount to my account, as well as a clear and detailed explanation of the conditions of use of the platform and the rules and timeframes for withdrawals, so that I can understand how my balance and payouts are supposed to work. I kindly ask you to handle this situation urgently and to provide a written reply.