Wego Refund Delayed for Months After RwandAir Cancelled Flight

I booked a return ticket through the Wego website on 11 March 2026 under booking reference 8URZ7X. The itinerary was from Doha Hamad International Airport to Kigali International Airport to Entebbe International Airport, with the return scheduled for 8 July 2026, operated by RwandAir. This flight was officially canceled by RwandAir. When I contacted the airline, they clearly confirmed in writing that because Wego is the merchant of record, my refund must be processed by Wego. Despite this clear confirmation, Wego has failed to return my money. For the past three months, every time I have contacted Wego customer support, I have received the same generic response telling me to “wait” with the excuse that the airline is not responding to their messages. This is not acceptable. The airline has already stated that Wego is responsible for refunding me, yet Wego continues to hold my money for a flight that never operated and a service that was never provided. I have made multiple attempts to resolve this privately through Wego’s support channels, but my case is not being handled seriously and the delay has become unreasonable. I am formally demanding that Wego immediately escalates this case to the responsible finance and operations teams and processes a full refund for booking 8URZ7X back to my original payment method without any further delay. The passenger name on the ticket is Edirisa S*** and my contact email is eddysse***[email protected]. I expect prompt written confirmation that my refund has been initiated, along with a clear timeframe for when the funds will reach my account.