Hummel Refused to Replace the Shoes That Fell Apart After Light Use
On 22/02/2025, I bought a pair of shoes for my daughter from the Hummel store at Gaziantep Forum Shopping Mall. Shortly after, the corners of the shoes started to tear, and the front part began to come apart. My daughter only wore them occasionally and always indoors, so I was surprised to see such quick wear. I expected better quality from a brand like Hummel, especially for children’s footwear. I sent the product in for inspection, but they claimed the damage was due to usage rather than a manufacturing defect and therefore rejected my request for an exchange. Their response was both dismissive and unhelpful, leaving me with no solution.
Hello Ahmet Ö., We want you to know that we are sorry for the negative experience you have had. Thank you for sharing the issue with us. As the Hummel family, we consider you a member of our family, and for this reason, we will do our best to assist you with your shopping experience. For any information, suggestions, opinions, or requests for solutions regarding our products and services, you can contact us during business hours on weekdays. Hummel Customer Service Team.
