On August 28, 2025, I purchased a pair of Hummel Oja Jr. model sports shoes for my daughter from the Hummel store in Forum Istanbul Shopping Mall. Although the shoes were worn for less than 20 days in total, tears began to appear at the junctions of the mesh and leather materials on both shoes. These tears developed specifically in the area of the shoe that bends when walking.
I returned the product to the store for inspection and received a response stating that there was “no manufacturing defect.” When I tried to contact the store representatives for clarification, I was told, “Everything is handled electronically; there’s no need to contact us directly.” The shoes are still under warranty — according to Hummel’s official website, sports shoes carry a 6-month warranty, and when I sent the product for inspection, no more than 70 days had passed since the purchase date.
I do not accept that a pair of shoes that tore within just 20 days of normal walking use could be deemed free of manufacturing defects. A product losing its basic functionality in such a short time, and the brand’s failure to stand behind its quality, has been deeply disappointing.
I am requesting either a refund or a replacement for the product. Although I did not take photos before sending the shoes for inspection, I will attach a representative image showing where the tears occurred.
I kindly ask that the brand take my complaint seriously and offer an appropriate solution to resolve my grievance.
On 22/02/2025, I bought a pair of shoes for my daughter from the Hummel store at Gaziantep Forum Shopping Mall. Shortly after, the corners of the shoes started to tear, and the front part began to come apart. My daughter only wore them occasionally and always indoors, so I was surprised to see such ...
On September 13, I purchased two pairs of Hummel Cerna model shoes—one black and one gray—through the Trendyol app. Within just one month, one of the pairs tore at the inner heel area, causing pain while walking. The other pair has already started to show wear on the inside. I have only used both pa...
I bought a pair of Hummel shoes from the Ayakkabı Dünyası website on April 29, 2024. Both heels of the shoes became damaged and ripped. I sent them to Ayakkabı Dünyası under warranty. An inspection started on July 24, 2024, and I received a rejection message on August 1, 2024, stating there was no m...
In April 2025, I purchased a pair of Skechers GO Walk shoes from the Skechers store at Ankara Forum Mall. I wore the shoes a few times a week for walking. However, in less than a year, both shoes developed tears and holes in the heel area. I took the product to the store and sent it in for a warran...
In March 2024, I purchased a pair of Salomon Ultra 4 shoes from Olimpiyat Spor for ₺6,900. I wore them only two days a week, under normal conditions. However, within the first week, the heel lining started to tear. I sent the shoes in for inspection, but the response I received was, “Not a manufactu...
Comments