Hotels.com withdrew an amount of 29,384.50 TL from my account without any authorization, 3D Secure, or redirecting to the bank system, even though the transaction was for 28,431,000 TL. I have been unable to reach them. I couldn't even reach their automated customer representative for half an hour. This is going to be my first and last reservation with them. Despite making the payment through a Turkish bank for a hotel in Turkey, I do not accept the exchange rate difference they have imposed on me. I request a refund of 953.50 TL to my credit card. They are deceiving customers by displaying one amount on the payment screen and withdrawing a different amount without consent. They are committing a crime in any case.
I booked a reservation through Hotels.com with confirmation number 73155126524270. The total amount, including VAT and all applicable taxes, was clearly shown as ₺2852.10 at checkout. A discount was also applied during the transaction. However, when I checked my bank statement, I was shocked to see ...
While making reservation No: 73193603669824 through Hotels.com, an unauthorized charge of ₺6,100 was made to my credit card without any 3D Secure verification or prior notice. This amount was charged in addition to the confirmed reservation total, not as part of it. There was no explanation, warnin...
I wanted to book a room through Hotels.com, but the price quoted to me and the final payment price were very different. I tried refreshing the page to see if I was mistaken, but nothing had changed. The displayed price was 2,869 TL, and the reservation price was 3,345 TL. When I called Hotels.com, I...
Hotels.com is a scam! On May 18, 2024, I was searching for hotels on Trivago and got redirected to Hotels.com. I booked a room at Kapadokya Öykü Evi Hotel for May 25-27 and was charged 5,996₺ on my credit card. When I called the hotel, they said they had no such booking agreement with Hotels.com. Th...
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