On March 27, 2023, I booked a reservation at Kartepe Loft through Hotels.com, fully paid. After confirming my reservation and conditions via phone number 532.62, upon arriving on April 14, I was informed that the room was assigned to a 'family with disabled children.' Despite their offer of another room, I insisted on the one I reserved. The manager, using disrespectful language about our profession, refused to accommodate our request. The situation escalated, and the manager physically assaulted me, leading to police involvement. We demand necessary actions against the establishment and its removal from your site.
On September 4, 2023, my wife and I booked a 2-person reservation at Summer Rose Hotel through Hotels.com. Upon arriving at the hotel, despite the reservation and payment being confirmed, we were informed that the reserved rate was not valid, and we couldn't stay at that price. While waiting in the ...
I made a non-cancelable reservation through Hotels.com for accommodation at Onal Taş Konak from July 21, 2023, to July 23, 2023. Due to breaking my leg during an activity last night, I explained that I wouldn't be able to use this reservation and requested assistance from them to make a date change....
On August 22, 2023, I booked a one-night stay at Özgürhan Hotel in Side, Antalya through Hotels.com. I paid 326 TL for a September 1 check-in and September 2 check-out. Excited for my trip, I called Özgürhan Hotel to confirm the reservation. To my disbelief, the representative claimed my payment was...
I booked a stay at the Berlin Mercure Hotel through Hotels.com for January 20–28, 2025 (Reservation No: 72964876936049), and made the full payment in advance. On December 20, 2024, a full month before the check-in date, I requested to cancel the reservation. Despite this timely request, Hotels.com h...
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