I booked a stay at the Berlin Mercure Hotel through Hotels.com for January 20–28, 2025 (Reservation No: 72964876936049), and made the full payment in advance. On December 20, 2024, a full month before the check-in date, I requested to cancel the reservation. Despite this timely request, Hotels.com has refused to issue a refund.
This is completely unacceptable and feels like exploitation. I acted well within the cancellation window, and I expect a resolution. Hotels.com, I demand that you process my refund immediately and address this issue properly. Customers deserve fair treatment and clear communication when it comes to cancellations and refunds. Please respond promptly and resolve this matter.
On November 5, 2024, I booked a reservation through Hotels.com for Four Points by Sheraton Munich Arabellapark, scheduled from April 1 to April 20, 2025 (Reservation No: 72958158427813). However, on November 6, 2024, I had to cancel my booking because my visa application was denied. I canceled the ...
I made a reservation through Hotels.com for an upcoming vacation, but I later had to cancel the booking. During the cancellation process, I was clearly informed that I would receive a full refund of the amount I had paid. However, despite the cancellation being accepted and confirmed, the refund has...
Think twice before making a transaction through Hotels.com. On November 5, 2024, I made a 20-day reservation for April 1–20, 2025, at the Four Points by Sheraton Munich Arabellapark Hotel in Germany via Hotels.com for a business trip. However, since my visa was not approved, I canceled the reservati...
I booked a reservation through Hotels.com and received an email the next day stating that my reservation was canceled. When I asked for an explanation, Hotels.com sent an email saying they would respond within 72 hours. It has now been 7 days, and I still have no response or proper resolution. I con...
I made a reservation on Hotels.com, but the site mistakenly booked my hotel stay on the wrong date—despite clearly selecting March 5, 2025. I immediately canceled the incorrect reservation as soon as I noticed the error, expecting a swift refund. However, days have passed, and I still haven't receiv...
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